Getting Started with ITIL v4

Why ITIL?

If you are from the IT Service Managment industry be a Developer, Anaylst , Administrator , or more senior roles you would already know the term ITIL atleast.

ITIL is a widely accepted best practice book in this industry and having a familiarity with ITIL will significantly help your career progression or chances of landing in a job in this industry.

Where to start?

Buy a book, udemy course or a paid training  is completely up to you, I have bought this course from udemy. It has done the job for me. The important thing to remember while learning ITIL is, It is a recommendation book and not a mandate book i.e based on the circumstance and your organizations needs, you would use your best judgment on what rules can and cannot be applied.

Certification ready ?

Double check by taking practice tests and again I have used udemy for this in my case  I also have saved few bucks by using the voucher from this site.

Exam day :

I have registered online proctored exam and given my exam from my kitchen hall.  The examiner is friendly and there were couple of tricky scenario based questions.  I managed to pass my exam on first sitting. 

Back to the work life:

After having this certification under my belt and rules of this book in my head, now I see things more clearly that I used to be.  I noticed myself being bit more proactive in nature, methodological in debugging.  

The take home message from this course for me is "Process is measurable, Follow the process so you can measure your progression". 

Also, I have listed few sample questions, if you wanted get a feel around the type of the questions that you will get in the exam.  Here are the

Service Management sample questions

Four Dimensions of Service Management sample questions