1.Which service management dimension is focused on the communication systems and knowledge bases used by employees?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: B
The information and technology dimension focuses on the information and knowledge necessary for the management of services,as well as the technologies required.
2.Which service management dimension is focused on the roles and responsibilities of the people involved in a process workflow?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: A
The organization and people dimension of a service covers roles and responsibilities ,formal organizational structures,culture,and required staffing and competencies to the creation, delivery, and important of a service.
3.Which service dimension is focused on an organization's relationships with other organizations in order to deliver its services?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: C
The partners and suppliers dimension focuses on the organization's relationships with other organizations that are involved in the design ,development, deployment,delivery,support, and/or continual improvement of services.
4. Which is not a key focus of the information and technology dimension?
A) Workflow management and inventory systems
B) Security and compliance
C) Roles and responsibilities
D) Communication systems and knowledge bases
Answer: C
The organization and people dimension of a service covers roles and responsibilities ,formal organizational structures,culture,and required staffing and competencies to the creation, delivery, and important of a service.
5. Which service management dimension is focused on activities and how these are coordinated?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: D
The value stream and processes dimension focuses on what activities the organization undertakes, and how they are organized , as well as how the organization ensures that it enabling value creation for all stakeholders efficiently and effectively.
6. Which dimension of service management considers governance,management, and communication?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: A
It i important to ensure that the way an organization is structured and managed , as well as its roles, responsibilities, and systems of authority and communication , is well defined and supports its overall strategy and operating model.
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: B
The information and technology dimension focuses on the information and knowledge necessary for the management of services,as well as the technologies required.
2.Which service management dimension is focused on the roles and responsibilities of the people involved in a process workflow?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: A
The organization and people dimension of a service covers roles and responsibilities ,formal organizational structures,culture,and required staffing and competencies to the creation, delivery, and important of a service.
3.Which service dimension is focused on an organization's relationships with other organizations in order to deliver its services?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: C
The partners and suppliers dimension focuses on the organization's relationships with other organizations that are involved in the design ,development, deployment,delivery,support, and/or continual improvement of services.
4. Which is not a key focus of the information and technology dimension?
A) Workflow management and inventory systems
B) Security and compliance
C) Roles and responsibilities
D) Communication systems and knowledge bases
Answer: C
The organization and people dimension of a service covers roles and responsibilities ,formal organizational structures,culture,and required staffing and competencies to the creation, delivery, and important of a service.
5. Which service management dimension is focused on activities and how these are coordinated?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: D
The value stream and processes dimension focuses on what activities the organization undertakes, and how they are organized , as well as how the organization ensures that it enabling value creation for all stakeholders efficiently and effectively.
6. Which dimension of service management considers governance,management, and communication?
A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes
Answer: A
It i important to ensure that the way an organization is structured and managed , as well as its roles, responsibilities, and systems of authority and communication , is well defined and supports its overall strategy and operating model.
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