Syllabus for CSA Exam

Certified System Administrator

  

       There are 5 modules:

1. User Interface & Navigation

2. Collaboration

3.Database Administration

4.Self-Service and Process Automation

5. Introduction to development

Module 1: User Interface & Navigation :

• Application & Modules 
• Lists and Filters
• Form Configuration
• Branding

   

 Module 2: Collaboration : 

• Task Management
• Notifications
• Reporting

Module 3: Database Administration : 

• Data Schema
• Application/Access Control
• Importing Data
• CMDB ( Configuration Management Database )

Module 4: Self-Service and Process Automation : 

• Knowledge Management
• Service Catalog
• Flow Designer

Module 5: Introduction to Development : 

• Basic Scripting
• Migration and Integration 
• Developer Tools